Help

We are always looking for reliable riders! You need a valid right to work in the UK and a vehicle (bicycle, e-bike, scooter, or car). Visit the "Ride with Us" section on our website to apply.

Bitte is designed to support local businesses with lower commission rates than our competitors. To join us and reach more customers, please visit merchants.bitte.uk and fill out the application form.

You can add or manage addresses in your Profile settings under "Saved Addresses." You can also change the delivery location on the checkout screen before placing a new order.

If you’ve forgotten your password, go to the login screen and tap "Forgot Password." Enter your registered email address, and we will send you a secure link to create a new one.

Your safety is our priority. If you have a severe allergy, you must contact the restaurant directly before placing your order to ensure they can accommodate your needs. While restaurants list ingredients, Bitte cannot guarantee that meals are 100% free from cross-contamination in busy kitchens.

Yes, a digital receipt including VAT details is automatically sent to your registered email address after every successful order. You can also download it from your Order History.

If a refund is approved, we process it immediately. However, depending on your bank's processing times, it typically takes 5 to 10 business days for the funds to appear in your account.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. To ensure the safety of our riders, we do not accept cash payments.

Yes. You can select "Leave at door" at the checkout screen. Our rider will leave your food at your doorstep and notify you, ensuring a safe and contact-free experience.

We are sorry to hear that. Please go to your "Order History," select the relevant order, and tap on "Get Help" > "Missing or Incorrect Items." We will review your issue immediately and process a refund or credit for the affected items.

You can cancel your order for a full refund only if the restaurant has not yet started preparing it. Once the restaurant accepts and starts preparing your food, we cannot offer a refund as the food would go to waste.

We always aim to deliver within the estimated time shown on the app. However, busy kitchens, traffic, or weather conditions can sometimes cause delays. Please check the tracking screen for the latest updates. If the order is significantly late, please contact our Customer Support team via the 'Get Help' button.