Questions, answered

Tell us about your restaurant and we will set up your account, import your menu and walk you through the dashboard. Most kitchens are taking orders within a few days. If you would like to talk it through first, write to us and we will answer as a person rather than a form.

Yes, on the packages that include Reservations. Guests book from your own site, tables and covers are managed in the dashboard, and confirmations and reminders go out automatically. Bookings sit alongside your orders rather than in a separate system.

From your dashboard, and the change is live straight away. Menus, prices, photographs, opening hours and holiday closures are all edited in one place and take effect everywhere at once — your site, your QR menu and your till.

Choose "Forgotten your password?" on the sign-in screen and we will email you a reset link. If the email does not arrive within a few minutes, check your junk folder and confirm the address matches the one your account was opened with.

Every dish carries its own allergen and dietary fields, and they appear wherever that dish is shown — on your website, on the QR menu and on the kitchen screen. Because the menu has one source, an allergen you record once is correct in every place a guest or a chef reads it.

No. Bitte runs in a browser, so a tablet, laptop or phone you already own is enough to take orders and run the kitchen screen. If you want a receipt printer or a card terminal you can add them later, but nothing is required to start.

Each table gets its own code. A guest scans it and your menu opens in their phone browser — no app to install and nothing to download. Depending on the package you hold, the menu can be read-only or can take the order and the payment at the table. Prices, photographs and availability come from the same menu your till uses, so there is only ever one version to keep up to date.

Online, your customers can pay by card through Stripe or with PayPal. At the restaurant they can pay by cash or by card on collection or delivery. You choose which of these you offer, and you can change it at any time.

Weekly. Online takings are settled to your bank account on a weekly cycle, with the platform fee already deducted, and every payout is itemised in your dashboard so you can reconcile it against the orders it covers.

Six per cent of an online order, with a minimum of 40p. Card processing is included in that rate, so there is no separate payment fee on top of it. Orders taken at the table or over the counter carry no platform fee at all. Subscription packages are charged separately and shown in full on the pricing page.

No — Bitte employs no couriers. If you deliver, you do it with your own drivers and set your own delivery area and charges, either by distance or by zone. If you would rather not deliver at all, you can offer collection, table ordering, or both.

No. Bitte is not a marketplace and does not take orders on your behalf. We do not list your restaurant next to anybody else's, we do not own your customers, and we do not send you orders from a shared app. Everything comes through your own site, at your own address.

Bitte is the system a restaurant runs on. It gives you your own branded ordering website, a QR menu for the tables, a till, a kitchen display screen, table bookings, stock tracking and a loyalty scheme — all working from one menu and one set of numbers. Your customers see your name throughout; ours appears nowhere.