Last Updated: 30 November 2025 Please read these Terms and Conditions ("Terms", "Terms of Service") carefully before using the website or mobile application operated by Bitte Inc. ("us", "we", or "our"). By accessing or using the Service, you agree to be bound by these Terms.
1. Our Role (Important)
Bitte Inc. acts solely as an intermediary and agent for the Merchants (Restaurants/Shops) listed on our platform. When you place an order:
- The legal contract for the supply and purchase of goods is between you and the Merchant.
- We facilitate the transaction and delivery, but we do not prepare, cook, or handle the food ourselves.
- We are not responsible for the quality, safety, or hygiene of the products provided by the Merchants.
2. Account and Security
To use our Services, you must be at least 18 years old. You are responsible for safeguarding the password that you use to access the Service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
3. Allergens and Dietary Requirements
WARNING: Please do not rely solely on the menu descriptions on the App for allergen information.
Merchants are responsible for providing up-to-date allergen information. However, cross-contamination can occur in restaurant kitchens. If you have a severe allergy, you must contact the restaurant directly before ordering. Bitte Inc. cannot guarantee that any food item is 100% allergen-free and accepts no liability for adverse reactions.
4. Orders, Pricing, and Payment
- Acceptance: Your order is not confirmed until you receive a notification that the Merchant has accepted it.
- Pricing: Prices are set by the Merchants. We reserve the right to charge a Service Fee and Delivery Fee, which will be clearly shown before checkout.
- Payment: We collect payment on behalf of the Merchant. Payment is processed securely via our third-party payment providers.
5. Delivery
Estimated delivery times are just that—estimates. They are not guaranteed. Actual delivery time may vary due to weather, traffic, or kitchen delays. We are not liable for any loss or distress caused by late delivery.
6. Cancellation and Refunds
- By You: You may cancel an order without charge before the Merchant has started preparing it. Once preparation has begun, you will be charged the full price.
- By Us: We may cancel your order if the product is unavailable or if we cannot reach your delivery location. In this case, you will receive a full refund.
- Bad Quality: If the food is cold, damaged, or incorrect, please contact our Customer Support immediately with photographic evidence. Refunds are issued at our discretion and in consultation with the Merchant.
7. Age Restricted Goods (Alcohol & Tobacco)
Orders containing alcohol or tobacco products are subject to strict age verification laws in the UK.
- We operate a "Challenge 25" policy.
- Our delivery partners may ask for valid ID (passport or driving licence) upon delivery.
- If you cannot prove you are over 18, the item will not be delivered, and you may still be charged for the delivery fee.
8. Limitation of Liability
To the fullest extent permitted by law, Bitte Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service;
- Any conduct or content of any third party on the Service;
- Any content obtained from the Service.
Our total liability to you for any claim arising out of or relating to these Terms or our Services is limited to the amount you paid for the specific order giving rise to the claim.
9. User Conduct
We have a zero-tolerance policy towards abusive behaviour. If you are verbally abusive, threatening, or violent towards our delivery partners or support staff, we reserve the right to permanently suspend your account and report the incident to the authorities.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
11. Contact Us
If you have any questions about these Terms, please contact us: Bitte Inc.
90 York Way, N1 9AG, London, UK
Phone: +44 7822 874 287
Email: support@bitte.uk